Grocery-Store Wars

By Dierdre Hanna
Field Notes · From the September 2004 magazine
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Sobeys also may be trying harder, with a level of service that is almost unprecedented in this age of the impersonal mega-mart. In Toronto, when I had a minor problem with a deli counter pizza (feta on a plain cheese pie: not popular with my four-year-old), the store manager from Sobeys’ Metro Market personally delivered a replacement to my home. With any luck, Loblaws will follow Sobeys’ lead on customer service. It makes one long for a retail war in every sector.
Hanna has written for Modern Painters, Saturday Night, The Globe and Mail, and NOW magazine, where she was art editor for over a decade. She is editor of Salon.
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